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Disadvantage For Companies Offering Loyalty Cards |
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Disadvantage For Companies Offering Loyalty Cards. - High Cost of Promotion and Implementation
- Effort / human resources possibly removed from other marketing projects
- Difficult to Get Out of such schemes (once in always in, well at least for a long time)
- If Scale, Customer Benefits and Other Requirements are Not Achieved Then Scheme May Be an Expensive failure.
- It May Hide Real Loyalty and Satisfaction Levels (eg. switching may take place following retrieval of minimum accumulated rewards). Ie. Disloyalty may be delayed rather than avoided.
- Customer Information May Be Partial and Misleading
- Do not Loose Profits to Bonuses and Rewards (What is the real cost/benefit)
- Risk of falling foul of Consumer Privacy ACT
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