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Benefits For Companies That Offer Loyalty card Schemes |
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Benefits For Companies That Offer Loyalty card Schemes - Identification of Customers (enabling deeper relationship marketing)
- Reason for More Contact with Customer
- Identification of Customer Behavior – who buys what, when, where how much, how, etc. + Identification of Trends.
- Customer Tie-In
- Increased Sales Volume / Turnover
- Damage to Competitors (if successful and especially if rewards based on minimum requirements, e.g. air miles)
- Cross Marketing Opportunities (eg. Financial Services)
- Customer Satisfaction
- Word of Mouth if it is a good deal
- Differentiation / More Appropriate To Those Who Want It
- May Hide Real Prices & Therefore Enable Higher Prices
- Perhaps New Customers
- Possibility To Sell Customer Data (in certain circumstances)
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